Troubleshooting

Unsure if your order went through? Sometimes an order will be successfully submitted even if you receive an error. Please check with customer service Your Order before attempting to place the order again.

No Confirmation Email? If you did not receive the confirmation email, it is likely that there was a mistake in your email address or you have spam blocker settings that will not allow the email to be delivered.

Empty Shopping Cart. If your Shopping Cart is empty or items are missing from it, it is likely that your browser is not accepting Cookies, Java Script or the yellow add to cart button was not pressed.

Other troubleshooting tips.

• Refresh the page. If a page loads partially or takes a long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem.
• Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to your browers help section on how to clear your cache.